FAQ

This FAQ section provides a clear and reliable overview of everything international buyers need to know about XINGHUO Glass—from our manufacturing strength and advanced production capabilities to our OEM/ODM services, customised packaging solutions, and global shipping requirements. Designed for wholesalers, distributors, retail chains, and brand owners, this page helps you quickly understand how we produce high‑quality glassware, how our logistics process works, and what to expect when cooperating with us. Whether you are exploring product development, confirming import details, or preparing for long‑term supply, this FAQ offers a comprehensive and trustworthy reference to support your decision‑making.

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Company & Manufacturing

1. Are you a manufacturer or a trading company?

XINGHUO Glass is a professional glassware manufacturer, established in 1999, with over two decades of experience in industrial glass production and OEM/ODM services. We operate advanced automated production lines, in‑house mould workshops, and full post‑processing facilities, ensuring stable quality and reliable mass‑production capability.

Our products are exported globally, with strong market presence in the Middle East, South America, Australia, Europe, and Southeast Asia, serving wholesalers, distributors, retail chains, beverage brands, and private‑label customers worldwide.

Learn more: About XINGHUO Glass

2. What types of products do you produce?

XINGHUO Glass offers a comprehensive product portfolio covering multiple glass material systems, including high borosilicate glass, soda‑lime glass, and crystal glass, enabling us to meet diverse market needs across household, hospitality, retail, and OEM/ODM projects.

Our product range includes:

Glass Drinkware Series

• Water cups

• Beverage cups

• Coffee cups

• Tea pots

• Water pitchers Explore: glass drinkware

Glass Tableware Series

• Glass bowls

• Plates

• Baking dishes

• Glass pots

• Kitchen storage jars Learn more: glass tableware

Glass Barware & Wineware Series

• Red wine glasses

• White wine glasses

• Cocktail glasses

• Whiskey glasses

• Beer glasses Explore: glass wineware

With over 1,000+ SKUs across these categories, XINGHUO Glass supports wholesalers, distributors, retail chains, beverage brands, and private‑label customers worldwide with stable production, diverse styles, and full OEM/ODM customization.

3. Do you have your own brand, or do you only produce OEM/ODM products?

XINGHUO Glass focuses primarily on OEM/ODM manufacturing, providing customised product development, mould creation, packaging design, and full‑process production services for global wholesalers, distributors, retail chains, and private‑label brands. Since our establishment in 1999, we have specialised in helping international clients build and expand their own brands through stable production capacity and diverse product lines.

While our core business is OEM/ODM, we also maintain several factory brands used mainly for domestic distribution and internal product development. For international markets, we operate almost entirely under OEM/ODM cooperation, ensuring flexibility, exclusivity, and brand‑specific product solutions for our partners across the Middle East, South America, Australia, Europe, and Southeast Asia.

Learn more: OEM/ODM capabilities

4. What is your production capacity?

XINGHUO Glass operates large‑scale production systems for both crystal glass and borosilicate glass:

• Crystal glass:

  • LNG furnace

  • Two automated glassblowing lines

  • Three bottle & can forming lines

  • High‑precision laser cutting machine

  • Annual capacity: 6,000 tons

  • Product range: 1,000+ varieties
    

• Borosilicate glass:

  • Fully automated borosilicate forming line

  • Two eco‑friendly electric furnaces

  • Annual capacity: 10,000 tons

  • Product range: 1,000+ SKUs
    

These combined systems allow us to support global OEM/ODM buyers with stable, high‑volume output.

5. What production processes do you offer?

We provide a complete range of manufacturing processes to meet different product and design requirements:

• Machine‑made production Automated forming lines ensure high consistency, uniform thickness, and reliable mass‑production quality.

• Handmade production Suitable for artistic shapes, premium collections, and small‑batch customization.

• Post‑processing & finishing Includes frosting, color spraying, decals, heat‑transfer printing, laser engraving, sandblasting, electroplating, high‑precision cutting, and multi‑material combinations.

Explore: glassware production processes

6. Do you offer customised processing services?

Yes. XINGHUO Glass provides full‑range customised processing, including:

• Custom packaging

• Artistic processing

• Creative multi‑material combinations

• Decorative finishing

• Branding‑focused enhancements

With professional craftsmanship and rich experience, we turn each customised piece into a unique work of glass art.

Learn more: glassware customization

7.What certifications do you have? Do you accept factory audits or third‑party inspections?

XINGHUO Glass holds multiple international certifications to ensure product safety and quality compliance, including FDA, LFGB, SGS, and ISO 9001. These certifications cover our major product categories and demonstrate our commitment to producing safe, reliable, and globally compliant glassware.

Regarding factory audits, our production system already follows strict internal quality management and compliance standards. At this stage, we do not arrange on‑site factory audits, but we provide complete documentation, certification reports, production photos, and quality‑control records to support your evaluation needs.

For product verification, we fully support third‑party inspections such as SGS, BV, or TUV before shipment, ensuring that product quality meets your requirements.

8.How many people are on your team? Do you have a dedicated export business team?

XINGHUO Glass has a professional team of over 200 employees, covering production, quality control, R&D, packaging, warehousing, and management. Our production staff and technicians operate automated lines and specialized equipment to ensure stable output and consistent quality.

We also have a dedicated export business team, experienced in serving global B2B clients across the Middle East, South America, Australia, Europe, and Southeast Asia. This team handles communication, quotations, project follow‑up, packaging solutions, production coordination, quality documentation, and export procedures, ensuring smooth and efficient cooperation for international buyers.

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Quality & Compliance

1. What is your quality control process?

XINGHUO Glass follows a full‑chain quality control system from raw materials to final shipment. Our QC workflow includes:

• Incoming Material Inspection (IQC) — purity, stability, and safety checks for sand, soda ash, borosilicate materials, colorants, etc.

• In‑process Quality Control (IPQC) — sampling during forming, annealing, cutting, polishing, and other key stages to verify dimensions, weight, transparency, heat resistance, and consistency.

• Final Inspection (FQC) — 100% full inspection or AQL sampling based on customer requirements.

• Packaging & Transport Simulation Tests — drop tests, vibration tests, and stacking tests to ensure safe long‑distance shipping.

2. What safety standards can your products pass?

Our products comply with major international safety standards and can pass:

• Food‑contact safety tests (FDA, LFGB)

• Lead & cadmium release tests

• Microwave suitability tests (for borosilicate glass)

• Dishwasher suitability tests

• Thermal shock and high‑temperature resistance tests

• Impact and mechanical strength tests

These tests ensure our products meet legal and safety requirements for global markets.

3. What certifications do you have?

XINGHUO Glass holds multiple international certifications, including:

• ISO 9001 — Quality Management

• ISO 14001 — Environmental Management

• ISO 45001 — Occupational Health & Safety

• FDA / LFGB / SGS — Food‑contact safety

• CE — Applicable to certain product categories

We also provide complete documentation, test reports, and compliance records for customer review.

4. How do you ensure consistency in mass production?

To guarantee that bulk orders match approved samples, we implement:

• Sample confirmation + standardized SOP before production

• Locked production parameters (molds, formulas, temperature curves, forming settings)

• Multi‑stage in‑process sampling to ensure consistency

• Batch retention samples for every production lot

• AQL inspection standards for stable quality control

We provide photos, videos, and inspection records throughout production to ensure transparency.

5. How do you handle quality issues?

We offer a clear and reliable after‑sales policy:

• Refund, replacement, or compensation depending on the issue and quantity

• Response within 48 hours

• Evidence‑based evaluation using photos, videos, and inspection reports

• Acceptance of third‑party inspection results

• Flexible solutions for long‑term partners

6.Can you provide testing reports? Which organizations issue them?

Yes, we can provide third‑party testing reports according to the requirements of your target market. Our products can be tested and certified by internationally recognized laboratories such as SGS, TÜV, BV (Bureau Veritas), and CTI. These reports can be issued with CMA, CNAS, or ILAC‑MRA accreditation marks, ensuring full compliance and global recognition.

7.Do you accept third‑party inspections? Which inspection companies do you support?

Yes, we fully accept third‑party pre‑shipment inspections. Many of our clients appoint internationally recognized inspection agencies such as SGS, Bureau Veritas (BV), Intertek, or TÜV to conduct quality checks before shipment. We cooperate closely with these organizations and provide all necessary documents, samples, and on‑site support to ensure a smooth inspection process.

8.What is your sampling standard? What AQL do you use?

Our inspections follow internationally accepted AQL (Acceptable Quality Level) standards. For most orders, we apply:

• Sampling quantity: typically 10–30 units per batch, randomly selected

• AQL level: commonly AQL 2.5 for major defects and AQL 4.0 for minor defects

• Pass criteria: batch is considered acceptable when the defective rate ≤ 5%

We can also adjust the sampling plan according to your specific market requirements or retailer standards.

9.How do you handle defective items found during inspection?

If any defective items are identified during inspection, we will take immediate corrective action to ensure the batch meets your quality expectations. Depending on the situation, we offer:

• Rework or replacement of defective items

• Supplementary production to make up shortages

• Re‑inspection after corrective actions

• Compensation or deductions based on the defect rate and agreement

• Full transparency with photos, videos, and QC reports

Our goal is to ensure that every shipment meets your standards and arrives in perfect condition.

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Customized Packaging

1.Do your packaging solutions ensure safe transportation? What is the typical breakage rate?

Yes. Our packaging system is specifically engineered for fragile glassware and designed to ensure safe transportation for sea freight, air freight, and express delivery. We use a multi‑layer protective structure, including:

• Bubble wrap or individual protective sleeves

• EPE foam / pearl cotton / corner protectors

• Double‑wall corrugated cartons

• Shock‑absorbing fillers to reduce empty space

With this structure, our historical breakage rate during international shipments is typically below 1%, even for long‑distance sea freight.

2.Can your packaging pass drop tests? What standards can you meet?

Yes. Our packaging can be designed to meet ISTA 1A / ISTA 3A transportation test standards. We support:

• Multi‑side drop tests (up to 1–1.2 meters depending on carton size)

• Edge and corner drop tests

• Vibration and compression tests

These tests ensure the packaging can withstand real‑world logistics conditions such as stacking, handling, and long‑distance transport.

3.What type of cartons do you use? What is the compression strength?

We use 5‑layer or 7‑layer corrugated cartons depending on product weight and shipping method. Key specifications include:

• Bursting strength: 180–250 lbs

• Compression strength: suitable for 5–7 layers of stacking in sea freight

• Moisture‑resistant coating for humid environments

We can adjust carton grade based on your market requirements or retailer standards.

4.Are your packaging materials compliant with environmental regulations?

Yes. We can provide packaging that complies with regulations in the EU, US, Australia, and other markets. Options include:

• Plastic‑free packaging (no EPS foam)

• Recyclable honeycomb paperboard

• Paper‑based cushioning materials

• FSC‑certified cartons

If your market restricts single‑use plastics, we can fully switch to eco‑friendly alternatives.

5.Do you offer custom packaging? Can you print our logo and brand information?

Yes. We support full custom packaging, including:

• Color boxes

• White boxes

• Window boxes

• Blister packaging

• Gift boxes

• E‑commerce mailer boxes

We can print your logo, brand name, product information, marketing graphics, and more.

6.What printing techniques do you support?

We offer a wide range of printing and finishing options:

• Offset printing

• UV printing

• Hot stamping (gold/silver)

• Matte / soft‑touch coating

• Spot UV

• Embossing / debossing

These techniques help create premium retail packaging for mid‑to‑high‑end markets.

7.Can you add barcodes, SKU labels, and compliance information?

Yes. We can add:

• Barcodes (EAN / UPC)

• SKU labels

• Price tags

• Compliance information (food‑contact icons, recycling marks, warnings)

• Country of origin (Made in China)

• Retailer‑specific labeling requirements

8.Can you customize the outer carton markings?

Yes. We can fully customize carton markings, including:

• Brand name

• Product name

• Quantity

• Gross/net weight

• Carton number

• PO number

• Origin (Made in China)

MOQ, Lead Time & Samples

1. What is your minimum order quantity (MOQ)? Are MOQs different for each product?

Our MOQ depends on the model, size, color, and production process. Standard glassware typically requires 3,000–10,000 pcs per model, while premium or decorated items may have higher MOQs. Customized products usually require a higher MOQ due to special processing or packaging requirements.

2. Do you support small trial orders? What is the trial MOQ?

Yes, we support small trial orders for new customers. Trial quantities usually range from 500–1,000 pcs per model, depending on the product category. This allows customers to test the market before placing larger orders.

3. Is the MOQ calculated per model or per total order? Can different models be combined?

MOQ is generally calculated per model, but we allow mixed‑model orders to help customers meet the total MOQ requirement. If the order quantity does not reach the standard MOQ, the unit price will be higher due to lower production efficiency and increased setup costs.

4. Can the MOQ be reduced for long‑term cooperation? Do you offer tiered pricing?

Yes. For long‑term partners, we can offer:

• Lower MOQs

• Tiered pricing based on annual volume

• Priority production scheduling

This provides more flexibility for customers expanding their product lines.

5. What is your lead time? How long for in‑stock, customized, and new‑mold products?

Lead time varies by product type:

• In‑stock items: ship within 1–3 days

• Customized items: 30–45 days depending on design, decoration, packaging, and quantity

• New mold development: 10–15 days, added to the production timeline

We provide a detailed production schedule for every order to ensure clear planning.

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Shipping Terms & Logistics

1. What shipping terms do you support?

Our orders are based on FOB terms. We do not provide CIF or Door‑to‑Door services. Customers may use their own freight forwarder or appoint one locally.

2. What shipping type should I choose: FCL or LCL?

Please confirm your shipping method based on total purchase quantity:

• FCL (Full Container Load)

  • 20GP: approx. 28 m³ / 600 cartons

  • 40HQ: approx. 68 m³ / 1200 cartons

  • 40GP: approx. 58 m³ / 800 cartons

• LCL (Less than Container Load) We recommend 200+ mixed cartons to reduce overall LCL freight cost.

3. Can you work with my freight forwarder?

Yes.

• If you already have a forwarder: please share their contact information and we will coordinate shipment details with them.

• If you do not have a forwarder: you may find one locally or provide your destination port so we can request a quotation from our partnered shipping companies.

4. What should I know before requesting a shipping quotation?

Before requesting a quotation or placing an order, please ensure you have basic knowledge of import procedures, including customs clearance, destination charges, and local handling fees.

5. Why is LCL sometimes more expensive at the destination port?

Although LCL freight is often reasonable, destination service charges can be high—typically USD 500–1000 per container, especially in the US. Compared with full‑container shipping, LCL has higher cost per cubic meter, which may increase your final retail price.

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Cooperation & Support

1. What cooperation models do you support (OEM, ODM, OBM)?

We support OEM, ODM, and OBM cooperation:

• OEM: You provide the design, and we manufacture according to your specifications.

• ODM: We provide design concepts and product solutions for you to select and customize.

• OBM: You may sell products under our own brand.

2. How do you work with different types of customers (brands, wholesalers, e‑commerce sellers)?

We offer tailored solutions based on your business model:

• Brand owners: strong support for customization, private‑label development, and packaging design.

• Wholesalers/distributors: competitive pricing, stable MOQ, and long‑term supply capability.

• E‑commerce sellers: small trial orders, fast replenishment, flexible packaging, and SKU‑level support.

3. Do you accept distributor/agent cooperation? Do you offer exclusive regional authorization?

Yes, we accept distributor and agent partnerships. Exclusive authorization for specific countries or regions can be discussed based on:

• Annual purchase volume

• Market development plan

• Brand positioning

• Long‑term cooperation commitment

4. Do you have a product catalog or digital brochure?

Yes, we provide:

• PDF product catalogs

• Online product selection links

• Category‑based brochures (glass cups, mugs, borosilicate, gift sets, etc.)

These help you quickly review our product range and select suitable items.

5. What are your payment terms?

Our standard payment term is:

• 30% deposit

• 70% balance before shipment

We also provide full order documentation, inspection photos, and packing details before final payment.

6. Who will follow up my order? Can I get production updates? Can orders be modified? How do we communicate?

You will have a dedicated sales representative who follows your order from start to finish. We provide production updates at key stages:

• Material preparation

• Forming

• Quality inspection

• Packaging

• Shipment arrangement

Order modifications (quantity, color, packaging, labeling) can be made before production starts or based on feasibility during early production.

We support multiple communication channels: Email, WhatsApp, WeChat, Skype, with fast response times to ensure smooth cooperation.